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You can start the same day: sign-up begins a 14-day free trial of every available application, with email or Google. Where data migration, training or workflow configuration is needed, we scope the timeline with you before you commit.

ArkCloud supports read-only hospital record import over FHIR R4: a Rehab administrator configures each hospital's connection, built to Epic's and Oracle Health's SMART Backend Services requirements, and imported records are reviewed by a clinician before they reach the chart. No EHR vendor connection has been verified yet, and none is a vendor partnership or certification. It can connect to Stripe, Twilio, SendGrid, Amazon Connect and a clearinghouse SFTP mailbox once your accounts are configured - none is preconfigured. Custom integration work can be scoped with you.

Onboarding includes live sessions for your administrators and team leads, and the documentation at docs.arkcloudhealth.com covers each product screen by screen.

The platform is built to support your HIPAA obligations: designated PHI fields are encrypted at rest, traffic is encrypted in transit, PHI reads, updates and exports are written to an audit log, and tenant isolation is enforced in the database itself rather than only in application code. No SOC 2 report is held, and no audit has been engaged yet. A Business Associate Agreement is agreed with each customer during contracting.

Uptime targets are agreed per contract rather than published. The hosted service runs on a single server today, without automatic failover, and has a public status page. Tell us what your availability requirements are and we will tell you plainly whether we can meet them.

Yes, within limits. Workflows, collection rules, letter templates, reports and integrations can be configured. Enterprise customers can also request custom features aligned with their specific business requirements.