Patient Access & Intake
ArkCloud Access
AvailableArkCloud Access is the front-desk workspace for everything before a patient is seen: referrals, registration, intake forms and signatures, appointment booking, waitlists, insurance eligibility, benefits and prior authorizations, reminders and check-in. It books into the same appointment book as Rehab and checks coverage against the same payer records RCM bills from, so nothing is keyed twice.
14 of ArkCloud Access’s 14 capabilities are built and working today; the rest are planned.
A new patient through the front door
Illustrative sequence · synthetic data
Referral recorded
Registration
Benefits noted
Arrived
Referral recorded· Queued
Synthetic: a GP referral for shoulder pain, worked from the shared queue
What it does today
14 capabilities, built and working.
- Patient self-scheduling
- Referral management
- Digital registration
- Intake forms
- Insurance eligibility verificationNeeds Availity credentials
- Benefits verification
- Prior authorization workflows
- Appointment remindersNeeds an email or SMS provider
- Waitlist management
- E-signatures
- Digital check-in
- Copay collectionNeeds a connected Stripe account
- Patient communicationsNeeds an email or SMS provider to tell patients a reply is waiting
- Provider discovery
Inside the application
Real screens, synthetic patients.
Is ArkCloud Access the right application?
ArkCloud Access covers the administrative work that has to be done before a patient can be treated. Front-desk and patient access teams log incoming referrals, register new patients, send intake forms and consent documents for signature, keep a waitlist and a public provider directory, and book appointments or approve online booking requests. Before the visit they run insurance eligibility checks, record benefits, track prior authorizations and see who has arrived on the check-in board. Access does not keep a second copy of anything: it books into the same appointment book Rehab uses and checks coverage against the same payer records RCM bills from. When a referral or registration is ready, staff send it to Rehab, which opens the patient's episode of care. Eligibility checks need your Availity credentials; reminders and patient messages need an email or SMS provider.
Designed for
- Front-desk staff
- Scheduling coordinators
- Registration and intake teams
- Patient access specialists
The problem it solves
Patients arrive with missing paperwork, unchecked coverage or no authorization, and the visit or the claim fails later.
An example
A fictional clinic receives a fax referral for knee pain. The front desk logs it in Access, registers the patient, runs an eligibility check, sends the intake form, then sends the referral to Rehab so the therapist's team can book the evaluation.
How it differs
- Access prepares the patient for the visit; Rehab documents the treatment itself.
- Access brings a patient in; Care keeps them on track between and after visits.
- Access checks coverage before the visit; RCM bills and collects after it.
- Access books patient appointments; Workforce schedules staff shifts.
How it connects
- Rehab · Built - staff send itA referral, registration or waitlist entry is sent to Rehab, which creates or links the patient.
- RCM · AutomaticEligibility checks and authorizations are written to the same payer records RCM bills from.
- Insights · AutomaticReferral and registration counts appear in Insights' operational analytics.
ArkCloud Access, in full
What it does, how people use it, how it connects to the rest of ArkCloud and where AI is - and is not - involved. Written from the product's code, with anything that needs setup or is still planned marked as such.
ArkCloud Access is the front desk's workspace for everyone coming into the practice. It keeps its own records for referrals, registration, intake questionnaires, consent attestations, the waitlist and a staff provider directory, and it is the front door to scheduling, check-in, copays, reminders, eligibility, benefits, authorisations and patient messages.
The front door does not keep second copies. Booking from Access uses ArkCloud Rehab's calendar; an eligibility check is the same record RCM sees; a reply from Access lands in the same thread the clinician reads. Every cross-product action checks Access permission, that the target product is licensed, and that product's own role rule, so Access never lets anyone do more than the product it opens onto would allow.
Where it fits
Where a patient or referral enters the platform.
One connected healthcare platform. Specialized applications for each part of care delivery and operations.
Included in the 14-day free trial. After the trial, Access continues through our team rather than online checkout.