Explore the ArkCloud Platform
Seven connected healthcare applications. Each designed for a specific part of your organization's operations.
Every application runs on shared identity, tenancy, billing, security and integration infrastructure. Add an application without adding another login, another audit trail, or another security review - and buy only the ones you use.
Which part of your organisation each one serves
Patient Experience
Getting patients in the door and ready to be seen.
Care Delivery
Treating patients and documenting the care they receive.
Care Coordination
Keeping patients on track between and after visits.
Financial Operations
Billing, claims, payments and patient balances.
Business Intelligence
Reporting on how the organisation is performing.
Workforce Operations
Staffing, schedules and credentials.
How the applications differ
Each application is the source of truth for its own records. Where two of them touch the same thing - Access and Rehab both show the appointment book - one owns it and the other works on it, so nothing is kept twice.
| Application | Primary purpose | Main users | Source of truth for |
|---|---|---|---|
| AccessPatient Access & Intake | Take referrals, register patients, book appointments, check insurance and check patients in. | Front-desk staff, Scheduling coordinators, Registration and intake teams | Referral intake log; Registrations; Configurable intake forms and responses |
| ClinicalClinical Decision Support | Write, review and publish clinical guidance that clinicians can consult, with its source cited. | Clinical leaders and medical directors, Clinical content reviewers, Supervising clinicians | Clinical guidance and its review history |
| RehabRehabilitation & Therapy | Evaluate, treat, document and bill therapy patients from referral to discharge. | Physical, occupational and speech therapists, Therapy assistants, Rehab clinic directors | Patients and episodes of care; Appointment book, availability, reminders and check-in; Encounters, SOAP notes, evaluations and assessments |
| CareCare Management & Coordination | Plan and track what a patient needs between and after visits. | Care coordinators, Case managers, Care management nurses | Care pathways and patient care plans; Coordination tasks and queues; Follow-ups and outreach log |
| RCMRevenue Cycle Management | Submit claims, post payments, work denials and collect patient balances. | Billing specialists, Revenue cycle managers, Collections staff | Patient accounts, charges and the ledger; Claims, remittances and payment posting; Denials and appeals |
| InsightsAnalytics & Reporting | See financial, operational and clinical performance across the organisation. | Executives and practice owners, Operations leaders, Practice administrators | Measure definitions and their method notes (no patient or financial records of its own) |
| WorkforceWorkforce Operations | Schedule staff, track credentials and licences, and see who is available. | Department managers, Staffing coordinators, Practice administrators | Staff records; Shifts and staff availability; Credentials and licences |
- ArkCloud Access
Patient Access & Intake
- Purpose:
- Take referrals, register patients, book appointments, check insurance and check patients in.
- Main users:
- Front-desk staff, Scheduling coordinators, Registration and intake teams
- Source of truth for:
- Referral intake log; Registrations; Configurable intake forms and responses
- ArkCloud Clinical
Clinical Decision Support
- Purpose:
- Write, review and publish clinical guidance that clinicians can consult, with its source cited.
- Main users:
- Clinical leaders and medical directors, Clinical content reviewers, Supervising clinicians
- Source of truth for:
- Clinical guidance and its review history
- ArkCloud Rehab
Rehabilitation & Therapy
- Purpose:
- Evaluate, treat, document and bill therapy patients from referral to discharge.
- Main users:
- Physical, occupational and speech therapists, Therapy assistants, Rehab clinic directors
- Source of truth for:
- Patients and episodes of care; Appointment book, availability, reminders and check-in; Encounters, SOAP notes, evaluations and assessments
- ArkCloud Care
Care Management & Coordination
- Purpose:
- Plan and track what a patient needs between and after visits.
- Main users:
- Care coordinators, Case managers, Care management nurses
- Source of truth for:
- Care pathways and patient care plans; Coordination tasks and queues; Follow-ups and outreach log
- ArkCloud RCM
Revenue Cycle Management
- Purpose:
- Submit claims, post payments, work denials and collect patient balances.
- Main users:
- Billing specialists, Revenue cycle managers, Collections staff
- Source of truth for:
- Patient accounts, charges and the ledger; Claims, remittances and payment posting; Denials and appeals
- ArkCloud Insights
Analytics & Reporting
- Purpose:
- See financial, operational and clinical performance across the organisation.
- Main users:
- Executives and practice owners, Operations leaders, Practice administrators
- Source of truth for:
- Measure definitions and their method notes (no patient or financial records of its own)
- ArkCloud Workforce
Workforce Operations
- Purpose:
- Schedule staff, track credentials and licences, and see who is available.
- Main users:
- Department managers, Staffing coordinators, Practice administrators
- Source of truth for:
- Staff records; Shifts and staff availability; Credentials and licences
Which application do I use to...
- Log a referral and register a new patientAccess
- Check a patient's insurance before their first visitAccess
- Check a patient in when they arriveAccess
- Write and sign a therapy evaluation or SOAP noteRehab
- Update a plan of care and its goalsRehab
- Review and publish clinical guidance for cliniciansClinical
- Schedule a follow-up call after a hospital dischargeCare
- Find patients with an open care gapCare
- Submit a claim or work a denialRCM
- Send a patient statement or set up a payment planRCM
- See denial rates by payer for last quarterInsights
- Build next week's staff rosterWorkforce
- See whose licence expires this monthWorkforce
One patient, several applications
An example path for a therapy patient. Each hand-off says whether the platform moves the information automatically, a member of staff sends it, or the link is not built yet.
Stage 1 · ArkCloud Access
Getting in
The referral is logged, the patient registered, insurance checked and the first visit booked.
Built - staff send itA referral, registration or waitlist entry is sent to Rehab, which creates or links the patient.Stage 2 · ArkCloud Rehab
Treatment
The therapist evaluates, documents each visit, keeps the plan of care and discharges the patient.
Built - staff send itA completed visit's service is checked automatically; an administrator posts the charge to the RCM account.Stage 3 · ArkCloud RCM
Getting paid
Charges become claims, remittances are posted, denials are worked and the patient's balance is collected.
AutomaticCollections, denial, payer and aging figures feed Insights' financial analytics.Stage 4 · ArkCloud Insights
Seeing the results
Leaders review financial, operational and clinical performance from the same records.
Working alongside the journey
ArkCloud Care
Coordinates follow-ups, transitions and care gaps for patients who need help between and after visits.
AutomaticDischarges needing follow-up, and requests clinicians send from a Rehab episode, arrive as Care transitions, follow-ups or tasks on the same patient.ArkCloud Clinical
Holds reviewed clinical guidance that clinicians can consult (private preview).
AutomaticPublished guidance, with its sources, is listed read-only beside the documentation on a Rehab episode for users who can also open Clinical.ArkCloud Workforce
Keeps the staff, shifts and licences that Rehab checks before booking and billing.
AutomaticLicences and staff records gate note signing for billing and appointment booking in Rehab.
Not every patient passes through every application, and an organisation can run any of them on its own. They share one patient record, one login and one audit trail, so a team using several does not re-enter the same patient.
What they share
Identity and access
Single sign-on with Google, multi-factor authentication required for administrators, role-based access control, and account lockout.
Organizations and tenancy
Every record is tenant-scoped. Organizations, users, and roles are shared across products rather than duplicated per product.
Billing and entitlements
Subscriptions are held per product, so an organization can buy one product without the other. Product access is enforced server-side on every request.
Security and audit
Hash-chained, append-only audit logging, dedicated PHI access logs, field-level encryption of designated PHI fields, and scheduled data-retention jobs.
Observability
Structured logging with sensitive-field redaction across every product. OpenTelemetry tracing is built in and exports once a collector is configured.
Integrations
Standards-based interoperability using FHIR R4. A Rehab administrator can configure a per-hospital connection for read-only hospital record import, built to Epic's and Oracle Health's SMART Backend Services requirements, and staff can upload FHIR R4 bundles and C-CDA documents; imported records are proposals a clinician reviews before anything reaches the chart. No EHR vendor connection has been verified yet, nothing is written back to an EHR, and none is a vendor partnership or certification. The HL7 v2 parser has no inbound listener.