Care Management & Coordination
ArkCloud Care
AvailableArkCloud Care is where care coordinators and case managers manage what happens between and after visits: care plans, coordination tasks and queues, follow-ups, outreach, transitions of care, chronic and remote care programs, care gaps and risk lists. Clinical rules come from pathways your clinicians review and publish; Care tracks the work and does not write clinical documentation.
12 of ArkCloud Care’s 12 capabilities are built and working today; the rest are planned.
A care gap becomes a follow-up
Illustrative sequence · synthetic data
Gap raised
Task queued
Outreach logged
Follow-up set
Gap raised· Open
Synthetic: a published rule flags an overdue reassessment, with its reason
What it does today
12 capabilities, built and working.
- Care plans
- Patient outreach
- Transitions of care
- Chronic care management
- Care coordination
- Patient follow-up
- Task queues
- Care gaps
- Risk stratification
- Population health workflows
- Multidisciplinary care teams
- Remote care workflows
Inside the application
Real screens, synthetic patients.
Is ArkCloud Care the right application?
ArkCloud Care is for the people who make sure nothing is missed once a patient leaves the visit. Care coordinators and case managers build care plans from pathways your clinicians have reviewed and published, assign coordination tasks to shared queues, schedule follow-ups, log outreach attempts and record transitions of care such as a hospital discharge. Chronic care and remote care programmes track enrolment, consent and time spent. Care gaps and risk lists are calculated from published rules and can be turned into worklists for a cohort of patients. Care works on the same patient record as the rest of the platform and does not write clinical documentation. When ArkCloud Rehab discharges a patient who needs follow-up, or a clinician requests coordination from the episode, the work arrives in Care on its own. Outreach is logged here, not sent from here.
Designed for
- Care coordinators
- Case managers
- Care management nurses
- Population health teams
The problem it solves
Follow-ups and transitions fall through the cracks when they are tracked in spreadsheets and memory between appointments.
An example
A fictional case manager sees a patient discharged from hospital last week, records the transition, schedules a seven-day follow-up call, assigns a records-request task to the coordination queue, and checks the patient's open care gaps.
How it differs
- Rehab documents each visit; Care tracks what the patient needs between visits.
- Access brings a new patient in; Care keeps an existing patient on track.
- Clinical publishes reviewed guidance; Care runs the follow-up work for individual patients.
How it connects
- Rehab · AutomaticDischarges needing follow-up, and requests clinicians send from a Rehab episode, arrive as Care transitions, follow-ups or tasks on the same patient.
- Insights · AutomaticCare plan, task and follow-up counts appear in Insights.
ArkCloud Care, in full
What it does, how people use it, how it connects to the rest of ArkCloud and where AI is - and is not - involved. Written from the product's code, with anything that needs setup or is still planned marked as such.
ArkCloud Care is the care-management workspace for the work that happens between visits. Coordinators log calls and contact attempts, schedule and close follow-ups, track transitions between care settings, work coordination tasks from shared queues, run chronic care management and remote check-in programmes, and see everything Care holds about one patient on a single page.
Care's clinical judgements - care gaps, risk tiers and population cohorts - are rules written by your clinicians, not by the software. A rule or risk model is drafted, reviewed by someone other than its author, cited, signed off and published; an unpublished rule evaluates nobody, and every finding carries a plain-language explanation of why it fired. Care reads only what Care itself recorded, so its rules make no claims about diagnoses, labs or vitals.
Where it fits
Coordinates longitudinal care after the encounter.
One connected healthcare platform. Specialized applications for each part of care delivery and operations.
Included in the 14-day free trial. After the trial, Care continues through our team rather than online checkout.