Purpose-built tools designed specifically for balance-after-insurance and self-pay account recovery. FDCPA compliant, HIPAA secure, and built for maximum efficiency.
Our intelligent queue system automatically routes accounts to the right agents at the right time, ensuring maximum efficiency and recovery rates.
Accounts are automatically prioritized based on aging, balance amount, patient score, and collection probability
Dynamic assignment based on agent availability, skill level, and workload ensures balanced distribution
Real-time workload monitoring prevents agent burnout and maintains consistent productivity across your team
Queue adjustments based on live data
AI-powered assignment logic
Maximum recovery efficiency
Even workload distribution
Stay compliant without thinking about it. Our system enforces FDCPA regulations automatically, reducing risk and ensuring audit readiness.
Automated call attempt tracking
System automatically tracks and enforces maximum call attempts per day, week, and month to prevent harassment violations.
Enforced calling hours
Prevent calls outside permitted hours with automatic timezone detection and configurable calling windows per state.
Full compliance documentation
Every interaction is logged with timestamps, outcomes, and agent details for complete audit readiness.
Monitor your entire collection operation in real-time with WebSocket-powered updates. No refresh needed - see changes as they happen.
Track agent status, current account, time in status, and performance metrics in real-time
Monitor queue levels across all agencies and account types to identify bottlenecks instantly
See payments as they're collected with daily, weekly, and monthly totals automatically updated
Import accounts directly from Epic, Cerner, Meditech, and other major EMR systems with full insurance processing history.
Direct HL7 and FHIR integration with Epic for real-time account synchronization and updates
Native Cerner connectivity for seamless data flow and bidirectional updates
Complete Meditech integration with support for all major versions and modules
Scheduled imports and real-time updates keep your collection data fresh and accurate
Import complete insurance processing history including denial codes and payment details
All integrations use encrypted connections with full HIPAA compliance and audit logging
Accept payments through multiple channels with built-in support for payment plans, early-pay discounts, and automated follow-ups.
Accept credit cards, debit cards, ACH transfers, and electronic checks with PCI-DSS compliant processing
Create custom payment plans with automated reminders and recurring payment processing
Configure automatic discount calculations for early full payment to incentivize quick resolution
Real-time payment processing with instant receipt generation and account balance updates
Track payment promises with automated follow-up reminders and escalation for broken promises
Generate and email payment receipts automatically with your agency branding and HIPAA compliance
Manage multiple collection agencies or facilities from a single platform with complete data separation and customizable workflows per tenant.
Row-level security enforcement
Every agency's data is completely isolated at the database level with PostgreSQL row-level security policies.
Customizable business rules
Each agency can configure their own workflows, queue rules, compliance settings, and payment options.
Agency-specific analytics
Each agency has access only to their own reports and dashboards with customizable KPIs and metrics.
Enterprise security standards
Multi-tenant architecture designed for HIPAA compliance with complete audit trails and access controls.
ML models analyze account history, demographics, and behavior to predict likelihood of payment and optimize collection strategies
AI-powered recommendations for contact timing, offer amounts, and escalation paths to maximize recovery rates
Forecast cash flow, identify at-risk accounts, and predict resource needs with advanced predictive models
Leverage machine learning and AI to optimize your collection strategies, predict payment likelihood, and maximize recovery rates.
Reduce manual work with intelligent automation that handles routine tasks and escalations automatically.
Smart reminder scheduling
System automatically schedules follow-up calls, emails, and letters based on account status, previous interactions, and configurable business rules.
Automatic priority management
Configure custom escalation paths based on account age, broken promises, contact attempts, and other criteria.
Configurable automation rules
Build custom workflows with our visual workflow builder to automate agency-specific processes and business logic.
See how ArkCloud RCM can help your agency maximize recovery while maintaining compliance. Request a personalized demo today.
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